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Cancellations and returns


All orders placed may be cancelled, at any point prior to the order being accepted by ourselves in the form of an e-mail confirming dispatch. After this point, items may be returned to us, in the original un-used condition and packaging within 14 days from our shipment date.

All products offered for sale, are deemed by ourselves to be of good quality, free from manufacturing defect and to be fit for the purpose advertised. We try and provide an accurate description and good photography, but know that sometimes a product is just not what you expected, therefore we offer a no quibble refund policy for all un-used items returned
within 14 days.

If you believe a new or used item to be faulty, or sub-standard, please contact us  by e-mail at info@activeorthotics.co.uk, before returning the item.

All our insole products come with a 30 day guarantee, and all other products offered for sale include a 45 day guarantee.
This warranty will be void if the item has been mis-treated, or been used in a different way to any guidelines provided, within the packaging or on our website.

This is in addition to your statutory rights.

Unless advised otherwise, all returns should be sent to Active Orthotics Ltd, 29 Carters lane, Kiln Farm, Milton Keynes, Buckinghamshire, MK11 3HL.  Please include the remittance that was included with your item, or a note with details of your order. Without this information we will be unable to process a refund.



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